SERVICE PROVIDER

Trade Name: Mİ DANIŞMANLIK VE ORGANİZASYON HİZMETLERİ - ZÜMRA ATALAY KÜÇÜKASLAN

Address: Ferahevler Mah. Yavuz Sk. No:17/1 Sarıyer, İstanbul

Phone: +90 530 240 49 17

Web: https://www.mindfulnessinstitute.com.tr/

E-Mail: bilgi@mindfulnessinstitute.com.tr

Mİ DANIŞMANLIK VE ORGANİZASYON HİZMETLERİ PRE-INFORMATION FORM

This Pre-Information Form has been drawn up in accordance with the provisions of the Law No. 4077 on Consumer Protection and the Regulation on Distance Contracts Application Principles and Procedures, in order to set forth the rights and obligations of the parties clearly and comprehensibly. By accepting this Pre-Information Form, and upon approving the relevant Distance Sales and Service Agreement, the BUYER acknowledges, declares, and undertakes that they shall incur an obligation to pay the contract price and any additional fees, if applicable, by complying with the principles specified in this Pre-Information Form and the agreement.

Article 1 - Parties

1.1. Service Provider: Mİ DANIŞMANLIK VE ORGANİZASYON HİZMETLERİ (Mindfulness Institute); is the legal entity that sells and markets services for a fee via distance communication tools through its own website and/or mobile platforms and/or phone calls, etc.

1.2. BUYER: Refers to the natural or legal persons who benefit from one or more services on the SERVICE PROVIDER's website for a fee by accepting the terms of this agreement as well as the website use, privacy, and cookie policies available on the site, and who purchase goods and/or services offered in accordance with the legal legislation through distance communication tools by utilizing any method and technique envisaged by the SERVICE PROVIDER.

Article 2 - Definitions

2.1. Site/Platform: Refers to the websites consisting of the domain name https://www.mindfulnessinstitute.com.tr/ and sub-domain names connected to this domain name belonging to the Service Provider, which allow members to apply for the services offered for sale by the Service Provider over the determined sales price.

2.2. SERVICE Online/Offline Training/Seminar/Consultancy/Broadcast: May be provided with videos that have been recorded or are to be recorded for live and asynchronous broadcasting through tools that serve to record and transmit signs, sounds, and/or images, including digital technology, executed directly or indirectly in a studio environment or with the technical infrastructure belonging to the SERVICE PROVIDER. It refers to the training/seminar content created with the technical infrastructure of the SERVICE PROVIDER, the full rights of which belong to the SERVICE PROVIDER, and which the BUYER is allowed to use in an electronic environment via simultaneous (live/online) or asynchronous (offline) broadcasting by becoming a member of the SERVICE PROVIDER's website/platform and logging in with a username and password, or by filling out an application form without becoming a member, or through a platform that provides online meeting opportunities such as Zoom and similar platforms.

Article 3 - Fundamental Characteristics of the Service and Payment Information

3.1 The service subject to the agreement is any kind of online/offline Training/Seminar/Consultancy/Broadcast service offered for sale via the website https://www.mindfulnessinstitute.com.tr/ and/or another platform deemed appropriate by the SERVICE PROVIDER.

3.2 The BUYER has selected the online trainings and contents that they deem suitable for themselves from those presented to them on the website or during phone calls, knows that the service will be performed on the date determined for the relevant content on the website, and accepts this matter. Once the BUYER completes the purchase, the service they purchased will be opened for their access.

3.3 All fees arising pursuant to the agreement can only be paid by bank transfer/EFT, credit card, or other virtual payment methods determined by the SERVICE PROVIDER. After the BUYER fills out the required information during the application on the website or over the phone, payment options will be presented to them to choose their preferred method to make the payment. The BUYER will prefer the payment option suitable for themselves from these options and complete the transaction.

3.4 The SERVICE PROVIDER is not responsible for price and content errors resulting from systemic problems that may occur on the website. In such a case, if the BUYER makes a payment exceeding the service fee, necessary corrections will be made, and the excess portion paid will be refunded to the BUYER in accordance with the refund policy. This article is valid only for systemic and technical problems; it is not applicable in cases where the service fee changes due to circumstances such as the definition of seasonal/daily/instant discounts or price changes made by the SERVICE PROVIDER.

3.5 The SERVICE PROVIDER is obliged to ensure the performance and continuity of the services, except for force majeure events that directly prevent the fulfillment of its obligations subject to the agreement, such as natural disasters, legal strikes, general epidemics, war, declaration of partial or general mobilization, transportation accidents, problems arising from software, or disruptions occurring in the infrastructure services received from relevant suppliers.

Article 4 - Right of Withdrawal

4.1. In the event that a service is purchased electronically through the SERVICE PROVIDER's website or over the phone, or a pre-application form is filled out to purchase, the BUYER shall be deemed to have read and approved this pre-information form and the distance sales agreement. The withdrawal period begins from the moment the agreement is approved and is 14 days. Within this period, the BUYER has the right to withdraw from the agreement without undertaking any legal or criminal liability and without showing any justification. The burden of proof that the declaration of withdrawal has reached the SERVICE PROVIDER belongs to the BUYER. Requests for termination of the agreement made after this period expires will be concluded in accordance with the contract provisions.

4.1.1 Since the service to be provided to the BUYER is a "Training-Seminar-Consultancy Service," the approved agreement is among the contracts regulated under Article 15 of the Distance Contracts Regulation under the subtitle "Exceptions to the Right of Withdrawal," which governs "contracts regarding services performed instantly in the electronic environment or intangible goods delivered instantly to the consumer; g) contracts regarding services performed instantly in the electronic environment or intangible goods delivered instantly to the consumer, and h) contracts regarding services whose performance has started with the approval of the consumer before the expiry of the right of withdrawal period," and is within the scope of the exception to the right of withdrawal. Due to the nature of digital products and services, after the seminar, training, or consultancy service is carried out, or if it is a video recording, after downloading the videos or gaining access, no refund transaction can be made. However, in cases where access cannot be achieved due to technical problems originating from the SERVICE PROVIDER, refund or exchange transactions can be evaluated. For all these reasons, if the performance of the service begins within the 14-day withdrawal period, the BUYER must notify the SERVICE PROVIDER of their right of withdrawal through valid communication channels at the latest one day before the day the service starts. Otherwise, the BUYER's requests regarding the termination of the agreement will be concluded according to the termination provisions written in the agreement.

4.2. In the event that the BUYER's membership is canceled by the SERVICE PROVIDER due to their behavior contrary to the website usage policies or this agreement, the BUYER cannot claim any refund. In cancellations made due to violation, the paid fee shall be retained by the SERVICE PROVIDER regardless of whether the service has been used or not, and the refund request shall be deemed invalid.

4.3. The SERVICE PROVIDER may cancel or postpone a training or service at its own discretion or due to force majeure events. In this case, the SERVICE PROVIDER is obliged to offer the BUYER the option to reserve their rights or receive a refund. The BUYER cannot claim any fee other than the fee they paid to register.

Article 5 - Cancellation, Refund, and Termination Processes

5.1 The BUYER is obliged to convey their refund, cancellation, and termination requests in writing within 14 days from the approval of the distance sales agreement to the SERVICE PROVIDER's corporate phone line at +905302404917 or to the email address bilgi@mindfulnessinstitute.com.tr. The BUYER's requests will be evaluated in line with the conditions specified under the Right of Withdrawal.

5.2 The BUYER must convey their refund and cancellation requests within 14 days from the approval of the distance sales agreement; however, if the BUYER has started receiving services within 14 days from the approval of the distance sales agreement, they are obliged to convey their refund and cancellation request to the SERVICE PROVIDER at least 1 day before the start of the service. No refund or cancellation will be made to the BUYER for requests that do not comply with the conditions specified under the Right of Withdrawal.

5.3 BUYER requests that comply with the conditions specified under the Right of Withdrawal are evaluated in the relevant departments of the SERVICE PROVIDER, and the evaluation result is sent to the email address and/or phone number shared by the BUYER during registration.

Article 6 - Privacy and Security

6.1. The SERVICE PROVIDER shall process, store, and share with third parties the personal information it obtains belonging to the BUYER for the performance of this agreement and pursuant to the Personal Data Protection Law No. 6698. This matter and the privacy policy shared on the website are accepted, declared, and committed by the BUYER in advance.

Article 7 - Approval and Acceptance

7.1 The BUYER acknowledges, declares, and undertakes that they have read and accepted the articles specified in the Pre-Information Form, and that they will be subject to these conditions during the purchase or pre-application of any service/services subject to this Pre-Information Form, and that they know it will create a payment obligation.

Article 8 - Authorized Court and Enforcement Offices

8.1 Any disputes that may arise between the parties based on this Pre-Information Form and the underlying agreement shall primarily be sought to be resolved through amicable settlement. Otherwise, the Istanbul Consumer Arbitration Committee or Istanbul Central Consumer Courts and Enforcement Directorates are authorized within the monetary limits determined by the Ministry of Industry and Trade in December each year.